FAQ – Frequently Asked Questions –
The question which brings near from you was summarized.
Service at large
About Metro Remittance (Japan) Co., Ltd.
1. Is Metro Remittance a branch of Metrobank Philippines?
2. Can I open an account with Metro Remittance?
3. How do I become a member?
4. What are the requirements to become a member?
1. Is Metro Remittance a branch of Metrobank Philippines?
2. Can I open an account with Metro Remittance?
3. How do I become a member?
4. What are the requirements to become a member?
About Sending Money
1. Can I send money even if I am not a member?
2. How long should I wait before I can send money?
1. Can I send money even if I am not a member?
2. How long should I wait before I can send money?
About Exchange Rates and Charges
1. How would I know the exchange rates to be used on my remittance?
2. How would I know the charge that is due for my remittance?
1. How would I know the exchange rates to be used on my remittance?
2. How would I know the charge that is due for my remittance?
Metro Remittance is not a bank or a branch of Metrobank Philippines but a subsidiary. Metro Remittance is a company owned by Metrobank Philippines created to focus on providing the best innovative remittance service in Japan.
Metro Remittance does not offer or accept any kind of deposit from customers. Its services are mainly about international money transfer.
Membership may be through online registration, post mail or over-the-counter.
Foreign residents are required to present their Residence Card and My Number Card. Japanese nationals can present Driver’s License, Passport or Health Insurance Card and My Number Card.
Only members can avail the services of Metro Remittance.
Sending of money may be done immediately upon receipt of the Member’s Card. Delivery of the Member’s Card from online registrations and post mail is usually 3 days from processing.
The prevailing exchange rate at the time of processing of transaction shall be used. The prevailing exchange rate of the business day is posted at the homepage of Metro Remittance and this may change anytime without prior notice depending on the market trend or fluctuation.
Details about the applicable charge on a remittance amount may be found in the Home>Charge and Exchange Rate>Remittance Charge.
